Careers Index Herobanner02
hey you,

We're hiring!

Since launching in 2012, Hot Pop Factory grew from one Makerbot in our living room to the leading design and fabrication practice in the heart of downtown Toronto. Eager to grow, we are looking for forward-thinking and collaborative people to join our team!

PRODUCTION COORDINATOR

Full-time, Permanent

The Position

At the forefront of 3D printing and laser cutting in Toronto since 2012, we are seeking a Production Coordinator to help support our diverse roster of customers. You will be working in a fast-moving start-up environment with a passionate and tight-knit team of creative minds to help a wide range of customers (from Fortune 500 brands to passionate makers) bring their custom designs to life.

Responsibilities

  • Provide friendly, professional and knowledgeable customer service, corresponding with customers over the phone and email to help bring their projects to life
  • Utilize technical drawings and specifications to prepare project estimates and quotes, while maintaining margins and pricing consistency
  • Maintain detailed and up to date documentation regarding all aspects of an estimate in project management software
  • Engage external vendor partner in quote requests for materials and services
  • Work with design and production teams to ensure optimal layouts and machine instructions are being utilized
  • Diligently organize and document customer files and data
  • Preparing files for production using various design and CAD software platforms, such as Illustrator and Rhino 3D.
  • Daily CRM management of new customers
  • Generate invoices and managing payments

About You

You’re a personable and professional individual who loves helping customers. You are excited and curious about new technology and eager to learn about the possible applications for laser cutting and 3D printing. You are a self-starter who is accountable to deadlines while meeting key deliverables. You are quick with numbers and meticulously detail-oriented. You have integrity and take a genuine interest in the people you meet. You are an attentive listener and have no problem engaging in conversation with strangers, either digitally or IRL.

Qualifications

  • College Diploma Required, Bachelor’s Degree Education Desired
  • Outstanding written and verbal communication
  • Proficient in Adobe Illustrator, and working knowledge of a 3D modelling program
  • Working knowledge of various fabrication processes (laser cutting and 3D printing a plus but not required, knowledge of print production processes can be transferable)
  • Proficiency in Google spreadsheets, docs, and email with the ability to work within multiple computer platforms
  • Able to work effectively under pressure while maintaining established timelines

Perks

  • Free access to 3D printers and laser cutters for personal projects.
  • Weekly Team "Socials"
  • Quarterly Company Events
  • Health and Dental Benefits

>> Apply Now!